SunGard hiring fresher

IT Support Engineer Job ID #: 25077 Location: CN–Shanghai–Liang Jing Road (GSC) IN-Pune Functional Area: Information Technology Department: Operations - IT Position Type: Full-Time Regular Education Desired: Technical Degree or equivalent Relocation Provided: Yes Travel Percentage:

Position Description Log all incoming inquiries onto ticketing system (salesforce.com) Analyze inquiries submitted by employees via web, email or phone and respond in a timely manner Assign all non 1st line calls to appropriate regional IT team Retain ownership of inquiry through to resolution, providing regular updates on progress to requester Escalate inquiries as appropriate Ensure achievement of service level agreements (SLA’s) Update and maintenance of Knowledge Base tool Work & maintain a high level of communication with Extended Global Helpdesk team to achieve Goals. Focus on Customer Satisfaction and Advocacy. Provide technical support, troubleshooting & resolution of issues in multiple languages. Thrive in a situation without Supervision all day.

English language skills – Mandatory Good knowledge of Microsoft Office – Mandatory Good knowledge of Windows XP/Vista – Mandatory Mandarin language skills - Mandatory Basic knowledge of Active Directory & Networking protocols. Previous technical helpdesk & desktop support experience Meticulous, diligent & an eye for detail Ability to manage expectations Process-driven Ability to multi-task & willingness to work in multi-shifts as per business requirements. Team player Confident and professional at all times. SunGard Financial Systems provides mission-critical software and IT services to institutions in virtually every segment of the financial services industry. The primary purpose of these systems is to automate the many detailed processes associated with trading, managing investment portfolios and accounting for investment assets. These solutions address the processing requirements of a broad range of users within financial services, including asset managers, traders, custodians, compliance officers, treasurers, insurers, risk managers, hedge fund managers, plan administrators and clearing agents. In addition, we also provide professional services that focus on application implementation and integration of these solutions and on custom software development. Capitalize on Change In speaking to our customers, we hear three universal business challenges that need to be addressed in an ever-changing financial services landscape: delivering transparency to internal and external stakeholders, increasing efficiency for cost management and leveraging networks for growth. Please join the conversation at www.sungard.com/ten. SunGard is an Equal Opportunity employer - with a real commitment to managing diversity and ensuring equality of opportunity for all. Please note all offers are contingent on successfully passing the pre-employment checks. These may include: Previous Employment Highest Education Directorships Career Gap Analysis Extended Blacklists Credit Check Basic Criminal This list is not exhaustive.

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